1. THESE TERMS

1.1. Please read these Terms and Conditions carefully before submitting your booking with Legacy Clean (“we”, “us”, “our”). These terms outline how we will provide cleaning services to you (“Customer”), how you or Legacy Clean may change or end the contract, what to do if there is an issue, and other important information.

1.2. These Terms and Conditions must be read in conjunction with our website policies.

1.3. By making a booking through Legacy Clean, you confirm that you accept these terms and agree to comply with them. If you have any questions or if anything is unclear, please contact us at info@legacyclean.co.uk before proceeding.

2. SUMMARY

2.1. In summary, by accepting these Terms and Conditions, you acknowledge:

Legacy Clean is a cleaning service provider that directly employs our own cleaners (hereafter referred to as “Cleaners”, “staff” or “Legacy Cleaners”).

By booking a cleaning service, you enter into a contract with Legacy Clean for the provision of cleaning services.

We are responsible for delivering the service and ensuring our Cleaners meet our quality standards.

You agree to our Booking Policy and related fees.

We are not liable for business losses or any indirect damages.

We may update these Terms and Conditions from time to time, with the version in force at the time of your booking applying to your service.

3. ABOUT US

3.1. Who We Are:

Legacy Clean is a professional cleaning service provider offering residential and commercial cleaning. We employ qualified, trained, and insured cleaners to ensure the highest standards of service.

3.2. How to Contact Us:

For inquiries or assistance, please email us at info@legacyclean.co.uk

3.3. How We May Contact You:

We may contact you via phone or email using the contact details you provide during your booking.

4. OUR SERVICES

4.1. What We Do:

Legacy Clean directly provides cleaning services to residential and commercial customers. Our Cleaners will visit your premises to perform cleaning services as requested in your booking.

4.2. Our Responsibilities:

When you make a booking, you form a contract directly with us for the provision of cleaning services. We are responsible for providing the service to the highest standards and ensuring our Cleaners follow all relevant procedures.

4.3. Location and Age Restrictions:

We operate solely within the UK and services can only be booked by individuals aged 18 or older.

5. MAKING A BOOKING

5.1. Booking Process:

To make a booking, you must choose the service, location, and time. Upon submitting your booking request, you will receive an order confirmation email, which signifies the acceptance of your service.

5.2. Safety and Conduct:

Ensure that your property is safe and accessible. Cleaners must be treated courteously, and you are responsible for providing a safe working environment. You are also responsible for securing any valuable or personal items before the Cleaner arrives.

5.3. ID Verification:

We may request proof of identity before processing your booking.

6. PAYMENT

6.1. Pricing and Payment:

The price for our cleaning services is based on a fixed pricing or hourly pricing for specific services, which may vary by date, time, or other factors. All prices include VAT where applicable.

6.2. Payment Terms:

Payment is required at the time of booking, and you will be charged based on the services you selected. You will be invoiced directly by Legacy Clean.

6.3. Payment Provider – Stripe:

We use Stripe for payment processing. By making a booking, you authorise us to charge your card for the services rendered by our Cleaners.

6.4. Payment Failures:

In the event of payment issues (e.g., insufficient funds), your booking may be cancelled or delayed.

7. CANCELLATION POLICY

7.1. Cancellation Rights:

You have the right to cancel your booking subject to our Cancellation Policy, which may involve cancellation fees depending on the timing of your cancellation.

7.2. No Refunds for Services Provided:

Legacy Clean does not offer refunds after services are provided. Please inspect the work performed by the Cleaner immediately after completion.

7.3. Late Cancellations:

If you cancel within 24 hours of your scheduled cleaning, a cancellation fee may apply.

8. LIABILITY

8.1. Our Responsibility for Service Quality:

We are responsible for providing high-quality cleaning services and ensuring our Cleaners meet the standards set by Legacy Clean.

8.2. Limitations of Liability:

While we strive for excellence, we are not liable for any indirect damages, including business losses, loss of data, or loss of income. Our liability is limited to 125% of the service fee paid by you for any proven issues related to the service.

8.3. Damage or Loss During Service:

While our Cleaners will take the utmost care during cleaning, we cannot accept liability for accidental damage or theft during the cleaning process. We recommend securing valuables before the service begins.

9. COMPLAINTS AND DISPUTES

9.1. Reporting Issues:

If you are unsatisfied with the service, please contact us within 24 hours of completion. We will attempt to resolve the issue by arranging re-cleaning or addressing your concerns directly with the Cleaner.

9.2. Escalating Complaints:

If you are unable to resolve the issue with the Cleaner, please contact us at info@legacyclean.co.uk, and we will assist in addressing the matter.

10. DATA PROTECTION

10.1. Personal Data:

We process personal data in accordance with UK data protection laws. Please see our Privacy Policy for details on how we handle your data.

11. CHANGES TO THESE TERMS AND CONDITIONS

11.1. Amendments:

We may revise or update these Terms and Conditions from time to time. The version in effect at the time of your booking applies to that service.

12. LEGAL JURISDICTION

12.1. Applicable Law:

These Terms and Conditions are governed by English law. Any legal disputes will be subject to the jurisdiction of the courts of England and Wales.

Updated: 13/09/2025