Last updated: 13/09/2025
This privacy policy explains how Legacy Clean (“we”, “us” or “our”) collects, uses, shares and protects your personal information when you use our services or visit our website: www.legacyclean.co.uk.
Legacy Clean is committed to respecting and protecting your privacy in accordance with UK data protection laws including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Our Details
Company Name: Legacy Clean
Website: www.legacyclean.co.uk
Email: info@legacyclean.co.uk
Legacy Clean is a registered data controller under the UK GDPR and is responsible for your personal data.
2. What This Policy Covers
This policy applies to all individuals whose personal data we collect, including:
Customers and potential customers
Cleaners (contractors, employees or temporary workers)
Website visitors
Suppliers and partners
3. What Data We Collect
We may collect and process the following personal data:
Customers: name, contact details (email, phone number), address, billing information, service preferences
Cleaners/Contractors: name, contact details, address, ID (passport/driving licence), NI number, right to work, DBS check, bank details
Website Users: IP address, device type, browser information, site usage data (via cookies/analytics tools)
4. How We Collect Your Data
We collect data in the following ways:
Directly from you (via forms, calls, emails, or while using our services)
Automatically via cookies and analytics tools when you visit our website
From third-party platforms (e.g., Stripe for payments)
5. How We Use Your Data
We only use your personal data when the law allows us to. Most commonly, we use your data:
To provide cleaning services
To manage bookings and payments
To match you with a suitable cleaner
To communicate with you about your services or support queries
For marketing, where you’ve given consent
To meet legal or regulatory obligations
Legal bases for processing:
Contractual necessity
Legal obligation
Legitimate interest (e.g., service improvement)
Consent (e.g., email marketing – which you can withdraw at any time)
6. Sharing Your Data
We may share your data:
With professional cleaners who provide services to you
With service providers such as payment processors (e.g., Stripe)
With government bodies or regulators when legally required
With IT and cloud providers for secure data storage and communication
We will never sell your personal data to third parties.
7. Payments
All online payments are processed securely via Stripe. Legacy Clean does not store your card details. For more on how Stripe handles your data, visit: https://stripe.com/gb/privacy
8. Cookies & Website Analytics
Our website uses cookies to enhance user experience and understand how visitors interact with our website.
Cookies may:
Remember preferences
Collect anonymous usage statistics (via Google Analytics)
You can control or disable cookies through your browser settings. For more information, see our [Cookie Policy].
9. How Long We Keep Your Data
We retain your personal data only as long as necessary:
Customers: 3 years after your last service
Cleaners/Contractors: 3 years from end of contract (or longer if required by HMRC or legal purposes)
Website data (cookies/analytics): varies by cookie type (see Cookie Policy)
After these periods, data will be securely deleted or anonymised.
10. Data Security
We implement technical and organisational measures to protect your personal data:
Secure servers and data encryption
Password protection and restricted access
Regular reviews of our security practices
While we take appropriate precautions, no data transmission over the internet can be guaranteed as 100% secure.
11. International Data Transfers
Where we use tools or service providers based outside the UK (e.g., Google or Stripe in the US), we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses or adequacy decisions).
12. Your Rights Under UK GDPR
You have the right to:
Access the personal data we hold about you
Rectify incorrect or outdated data
Request deletion of your data (“right to be forgotten”)
Restrict or object to our processing
Withdraw consent (where processing is based on consent)
Data portability (transfer your data to another provider)
To exercise any of these rights, contact: info@legacyclean.co.uk
We may request identification before fulfilling your request.
13. Complaints
If you’re unhappy with how we’ve handled your data, please contact us first at:
If you remain dissatisfied, you can complain to the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
14. External Links
Our website may contain links to other websites. We are not responsible for their content or privacy practices. Please read the privacy policies of any third-party sites you visit.
15. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in law or our services. The updated policy will always be posted on our website with the latest revision date.
Contact Us
For questions about this Privacy Policy or your personal data, contact us at:
